Request RETURN
π Return & Exchange Policy
We offer replacement only in case of:
β’ Wrong product received
β’ Damaged product received
To request a replacement, contact us within 3 days of delivery and provide parcel opening video proof.
π WhatsApp: 0370-2542282
π§ Email: kustore1890@gmail.com
β No return/exchange for change of mind.
Thank you for shopping with Kustore β€οΈ
Warranty Policy
π‘οΈ Kustore 6-Month Machine Warranty Policy
At Kustore, we stand behind the quality of our watches. Every eligible watch comes with a 6-Month Machine Warranty, covering manufacturing defects in the watch movement.
Warranty Coverage
Your warranty covers:
β Watch Machine (Movement) Issues Only
β Manufacturing Defects in the Movement
The warranty does not cover:
β Glass Damage
β Strap or Chain Damage
β Battery Replacement
β Water Damage
β Scratches, Dents, or Normal Wear & Tear
β Damage caused by drops, misuse, or accidents
β Crown, Push Buttons, or Physical Damage
Warranty Claim Process
To claim your warranty, you must provide:
πΈ A clear photo of your Kustore Warranty Card.
πΈ Photos or a short video showing the issue with the watch.
Warranty claims without a valid Warranty Card will not be accepted.
Shipping Policy for Warranty Claims
β Kustore will cover the return shipping cost back to the customer after repair.
π The customer is responsible for sending the watch to Kustore.
Warranty Period
Warranty is valid for 6 months from the date of purchase.
Important Note
Kustore reserves the right to inspect the watch before approving any warranty claim. If the issue is found to be outside the warranty coverage, repair charges may apply.
SHIPPING POLICY
π Shipping Policy
π¦ Processing Time: Orders are processed within 24β48 hours after confirmation.
π Delivery Time:
β’ Major cities: 2β4 working days
β’ Other areas: 3β6 working days
π° Shipping Charges:
β’ Standard delivery charges apply (may vary by location)
β’ Free shipping on selected offers (if mentioned on product page)
π Coverage: We deliver all across Pakistan.
β οΈ Note: Delivery delays may occur due to courier or public holidays.
π For help: 0370-2542282
π§ Email: kustore1890@gmail.com
Thank you for shopping with Kustore β€οΈ